DaklaPack Europe, based in Lelystad, operates internationally and excels in providing innovative and sustainable packaging solutions. Alongside offering an extensive selection of ready-made flexible plastic packaging, we specialize in creating custom packaging tailored to our clients’ needs.
Our diverse customer base includes industries such as beverages, cosmetics, paint powders, culinary, gift cards, dietary supplements, clothing and many more. With our global footprint we serve customers worldwide.
With over 400 employees, we are rapidly growing as a company, both domestically and internationally. We are known for being customer-oriented, innovative, flexible, and proactive. That’s why we are actively looking for someone who will help us find qualified leads and support our inside salespeople in Europe.
What will you do?
As a Lead Generator / Customer Support employee located in Cape Town, your responsibilities include canvassing markets, particularly across the EMEA region, in specified segments such as personal care, food supplements, or hot beverages. You will focus on finding qualified leads that sales specialists in the Netherlands can follow up on. In addition to this, you will support the account managers with all sorts of customer support to ensure our clients’ needs are met first time right and effectively.
In this context think about administrative processing of orders brought in or handling incoming inquiries and requests via phone, email, and chat. Additionally, you will have the opportunity to handle requests yourself and turn them into orders. Let’s go and get it
Key responsibilities:
- Generate leads within specified segments for follow-up by a sales specialist.
- Deliver accurate and effective customer support from the first interaction.
- Advising customers on various (sustainable) packaging solutions
- Contacting customers regarding inquiries, deliveries, inventory, and product information
- Provide comprehensive commercial support to assist account managers.
This is who you are:
- Go-Getter: A persistent individual who naturally enjoys the search for potential customers.
- Commercial savvy: excellent listener with a keen key eye to see opportunities.
- Excellent communicator: Engages confidently with customers and translates needs into solutions.
- Customer-focused: Prioritizes satisfaction and delivers value from the first interaction.
- Organizationally adept: Maintains clarity and efficiency, even under pressure.
- Entrepreneurial mindset: Takes ownership and drives success with resourcefulness.
- Creative problem-solver: Addresses challenges with ingenuity and initiative.
- Resilient under stress: Handles demanding situations with composure and focus.
- Administrative expertise: Balances meticulous attention to detail with an eye for commercial priorities.
- Team player: Collaborates effectively with account managers and contributes to collective achievements.
What we offer:
- An energetic and young working environment and plenty of responsibility
- A challenging and dynamic job with good employment conditions and a competitive salary
- An attractive bonus scheme, excellent career and growth opportunities, training in The Netherlands
Acquisition in response to this advertisement is not appreciated.